Refund Policy

1. General Refund Terms

ModeIPTV offers a limited 7-day money-back guarantee for eligible technical problems that prevent the purchased service from functioning as described.

A refund may be considered when a confirmed service-side interruption continues for three consecutive days or longer and the problem cannot be resolved by our support team.

2. Requirements for Eligibility

To be considered for a refund, the following conditions generally apply:

• The request is submitted within 7 days of the original purchase.
• The customer provides the information needed to locate the order or subscription.
• The reported problem is related to the supplied service rather than the customer’s device, application, network, or internet provider.
• The customer completes reasonable troubleshooting requested by support.
• The account has not been suspended or terminated for violating the terms of service.

3. Situations That Are Not Normally Refundable

Refunds are generally not issued in the following situations:

• The customer changes their mind after purchasing.
• The customer purchased after using or accepting a trial.
• The problem is caused by an internet service provider, slow connection, VPN, router, firewall, device, television, or third-party application.
• The customer refuses or is unable to complete reasonable troubleshooting.
• The subscription was used successfully before the refund request.
• The account was suspended due to misuse or violation of the service terms.

4. Trials and Compatibility

Customers are encouraged to request the available free trial before purchasing. The trial can help confirm device compatibility, internet performance, channel availability, and application setup.

A completed trial reduces the likelihood that a later compatibility or preference issue will qualify for a refund.

5. Refund Method and Processing

Approved refunds are normally returned using the original payment method whenever possible. Processing time depends on the payment provider and may take several business days after approval.

Any payment-processing fee, currency-conversion fee, or third-party charge that is outside our control may not be recoverable.

6. Duplicate or Incorrect Payments

Contact us promptly if you believe you were charged more than once or paid for the wrong plan. Include the order date, payment amount, and the contact information used for the purchase so the payment can be reviewed.

7. Account Suspension

A refund is not available when an account has been suspended or cancelled because of a breach of the terms and general conditions, unauthorized sharing, abuse, fraud, resale without authorization, or another prohibited activity.

8. How to Request Assistance or a Refund